These costs are the sum of the delivery costs of the delivery service and our internal packaging costs. The shipping costs to your country are provided on the checkout page. Costs for the return delivery are your responsibility.ĭ, Zutphensestraatweg 7, 6955AC Ellecom, The Netherlands and our email is service(at) We will refund you the purchase amount under the condition that return delivery can only be accepted if the packaging of the product is decent and the product is in its original state. Without giving any reason you are entitled to return the goods within 7 business days or for consumers 14 days, provided the products have not been used and are undamaged. If however you are not fully satisfied with the items ordered, we ask you to contact us directly so we can provide a suitable solution. We make every effort to deliver each order correctly, timely and with high quality. What should I do if I am not satisfied with the products received? So please be sure you fill in the right address with all information needed. This will induce extra costs for both the webshop and you as a customer. If this information is not sufficient it might happen that the package will be returned without arriving at your place. Our webshop and the delivery service are relying on the correct address information you supply. What happens if the address I supplied is not correct and the package can not be delivered? Please notify us with the necessary information, so we can sort things out. You may refuse the package and let it send back to sender. A written statement of the damaged Proof of Delivery and photo’s are needed. If this is perhaps the case, please notify the person of the delivery service or the pick-up point immediately. When your package is delivered, please confirm yourself first, before you place a signature for acceptance, that the package is not damaged, opened or otherwise not in good order. What if your package is damaged or apparently open(ed)? If delivery by then still has not taken place, you will find a note in your mailbox with which you can pick up the package from the specified collection point (often the post office or parcel shop near you) within a period of three weeks. If this is not possible, the delivery service will try again the next day and – if applicable – a 3rd time the day after. The delivery service (DPD, DHL or POSTNL) will try to deliver the package to one of your neighbours and will put a note in your mailbox. What happens if I’m not home when the package is delivered? 7 till 14 working days: United Kingdom, Switzerland, Norwayĭelivery times are given by DPD Group, DHL and POSTNL delivery services and can not be guaranteed by.2 till 3 working days: France, Austria, Poland, Spain, Italy, Hungary, Czech Republic, Slovakia, Slovenia.1 till 2 working days: The Netherlands, Belgium, Luxembourg, Germany, Denmark.Our domino webshop is lucky to be able to fulfil our orders on a daily basis.ĭue to the coronavirus the delivery of the packages may take some extra day(s), depending on the actual situations in your home country. You can check the status of your order via the unique Track & Trace number we e-mail you after your order is ready for shipment. Destinations outside Europe will take longer time. When customs are involved, delivery time may take somewhat longer. Depending on the country, the package is generally delivered within 7 business days in Europe. In Europe your order is delivered by DPD or POSTNL. Depending on your moment of ordering this will be done on Tuesdays and Fridays. This Mollie Payment feature you need to fill in when you are making the bank transfer.Īfter your payment is received, the order will be assembled in our warehouse. In these instructions is a Mollie Payment feature (with order and reference number). If you choose bank transfer as payment method you receive after submitting your order payment instructions. – Creditcard: Mastercard / Maestro / VisaĪll transactions are fully secured by Mollie Payment Services in Amsterdam. When placing an order at Mr.Domino you can choose from the following payment methods:
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